Participant Satisfaction

Casa Central's participants play a valuable role in sustaining the quality of the agency through their active participation via surveys, parent council meetings, work planning processes, etc.

Specifically, our annual participant satisfaction survey measures and analyzes the satisfaction of the services being offered. Feedback received from participants provides the opportunity for ongoing service delivery improvements. The following are FY'18 results.










"My grandson's behavior has improved since he has been attending Casa Central. I'm very glad to enroll him in this facility."

School Age Program


" Me gusta mucho la clase de pintura y de guitarra. He aprendido mucho."

Adult Wellness Center


of participants reported that staff were respectful and courteous


Our Programs


"I'm very grateful for the program. The teachers listen to me when I have concerns about my kids. I see the positive involvement in my children's behavior. Thank you."

ELA Center-Based


"My caregiver is excellent. She is well trained, punctual, caring, and awesome! Thank you."

Home Care Services

Reported that the program provided written information on rights and responsabilities at intake



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