Participant Satisfaction

Casa Central annually conducts an agency-wide participant satisfaction survey to measure and analyze the satisfaction of the quality services being offered. Feedback from participants provides the opportunity to share suggestions for service delivery improvements. 

Participant-Satisfaction

 

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Reported they were included in decisions about their case and the services they received

 

 

 

 

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"This service has been a blessing. It gave me the chance to get out in the working world again. It has improved my son's behavior and I can see he is ready for the next big step: kindergarten."

Early Learning Academy
 

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"The program I am involved in is very important to me. It helps me grow personally and gives me lots of beneficial opportunities. I think that being a part of this program has been the best choice for me and my child. I am a better parent thanks to the help I receive from Y.O.U. staff. Thank you, Casa Central."

El Comienzo

accesible

Reported our facilities are clean, safe, and physically accessible

 

Our Programs

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"My therapist understands me and has helped my family significantly. The advice they have given us has helped me have a better relationship with my children."

Violence Prevention & Intervention

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" We are very pleased with our home care aide. She is kind, generous, hardworking, and professional."

Home Care Services

positivity

Reported that their first contact with their program was positve

 

 

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