Participant Satisfaction

Casa Central annually conducts an agency-wide participant satisfaction survey to measure and analyze the satisfaction of the quality services being offered. Feedback from participants provides the opportunity to share suggestions for service delivery improvements. 




Reported they were included in decisions about their case and the services they received






"This service has been a blessing. It gave me the chance to get out in the working world again. It has improved my son's behavior and I can see he is ready for the next big step: kindergarten."

Early Learning Academy


"The program I am involved in is very important to me. It helps me grow personally and gives me lots of beneficial opportunities. I think that being a part of this program has been the best choice for me and my child. I am a better parent thanks to the help I receive from Y.O.U. staff. Thank you, Casa Central."

El Comienzo


Reported our facilities are clean, safe, and physically accessible


Our Programs


"My therapist understands me and has helped my family significantly. The advice they have given us has helped me have a better relationship with my children."

Violence Prevention & Intervention


" We are very pleased with our home care aide. She is kind, generous, hardworking, and professional."

Home Care Services


Reported that their first contact with their program was positve



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