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Participant Satisfaction

Casa Central's participants play a valuable role in sustaining the quality of services the agency offers through their active participation via surveys, parent council meetings, work planning processes, etc.

Specifically, our annual participant satisfaction survey measures and analyzes the satisfaction of the services being offered. Feedback received from participants provides the opportunity for ongoing service delivery improvements. The following are 2024 results.

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NOTICE: Casa Central is not associated with the nursing home facility located at 1401 N. California Ave., Chicago, IL (Center Home Property, LLC). Center Home is not owned, operated nor in any way affiliated with Casa Central. If you have any questions or concerns regarding the nursing home, Center Home for Hispanic Elderly, please contact them directly at (773) 782-8700.


If you are seeking information regarding programs for older adults, Casa Central does offer Home Care Services and the Adult Wellness Center, which is a day service. Contact Casa Central directly for more information at 773-645-2300.

 

 

 

 

 

 

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"I would love to honor my caseworkers and my current therapist. They have walked me through a journey from baby steps to bigger decisions in my life, they have fundamentally been a rock to lean on, I'm very grateful to Casa Central for them."


 

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"I really love Casa Central. They are like a family to me and a second home for my boys."

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of participants feel that staff treats them with dignity and respect

 

Our Programs

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"Thank you for all you have done for our family. I hope that more families continue to excel in Casa Central and with all that they offer. Thank you." 


 

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"I feel very good at Casa Central, the staff is like family, they treat me very well every time I go [to the program] and every time they visit me at home." 

 

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Reported that the program provided written information on rights and responsibilities at intake
 
 

 

 

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